Thank you for choosing to shop with us! We want you to be fully satisfied with your purchase, and if you need to make a return, we’re here to help guide you through the process. Please read our return policy below, which we’ve crafted to be as clear and helpful as possible.
Important Note for Proof of Condition:
Take Photos Upon Receipt
To protect both you and us, please take clear photos of the item and its packaging as soon as it arrives. This helps provide documentation of the item’s condition upon delivery, making it easier to resolve any issues if the item arrives damaged or defective. These photos serve as helpful evidence in case a return or claim is needed.
Eligibility for Return:
15-Day Return Window
You have up to 15 days from the date your package is delivered to initiate a return. This means you’ll need to contact us within 15 days if you decide you’d like to return your item. After this period, we won’t be able to accept returns. This window helps us make sure all products remain fresh and safe, especially for skincare, food, and makeup items, where product quality can be affected by time and storage conditions.
Condition of Returned Items
To keep all our customers safe and to ensure the quality of our products, returned items must be in their original, untouched, and unused condition:
- Unopened Products: Products need to remain sealed and unused. This means that any safety seals, plastic wraps, or other protective covers on items should not be removed. For example, skincare and makeup items often have seals to ensure they’re fresh and sae. Please make sure these seals are intact to qualify for a return.
- Original Packaging: The original packaging should be in the same condition it arrived in, with no rips, tears, or visible signs of damage. For instance, if you received an item in a box, that box must not be damaged or altered. If the original packaging is damaged or missing, we cannot accept the item for return.
- No Signs of Use: The product itself must not show any signs of use, wear, or tampering. This is especially important for products that come in contact with the skin or are meant to be consumed, such as food items. Once used or opened, these items cannot be resold, and for health and safety reasons, we cannot accept them back.
Non-Returnable Items
Certain items cannot be returned due to hygiene and safety concerns, especially items that are opened or perishable. For example, any food items that have been opened or skincare products that have been used are not eligible for return. This helps us protect the health of our customers and maintain the integrity of our product quality. Please check the individual product listing to see if an item is eligible for return before making a purchase.
Return Shipping Fees:
Return Shipping Fees Are the Customer’s Responsibility
If you’re returning an item because you’ve changed your mind, selected an incorrect item, or decided you’d like a different size or product, the cost of return shipping is your responsibility. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you’d like to return an item because you changed your mind, you have two options for handling the return shipping. Please read through these choices carefully and select the one that best fits your needs.
Option 1: Deducted Return Shipping Cost
We can provide you with a prepaid return shipping label for returning the item. In this case:
- You’ll receive instructions by email on how to print and attach the shipping label to your package, as well as steps for completing the return.
- The return shipping cost will be deducted directly from your refund amount.
- If the total of your refund is not enough to cover the shipping cost, the remaining amount will be charged to the original payment method you used for the purchase.
Option 2: Self-Paid Return Shipping
Alternatively, you may arrange and pay for the return shipping yourself:
- We’ll provide you with our return address via email, and you can select your preferred shipping provider to send the package back to us.
- In this case, you will be responsible for all return shipping costs, but you will receive a full refund of your original purchase amount (minus any original shipping fees).
- Please ensure you use a trackable shipping method to confirm the return reaches us safely.
Defective or Damaged Products:
If you received a defective or damaged product, we want to make things right. We’re happy to provide you with either a refund or a replacement. Here’s how to proceed:
- Send Us a Picture: Please take a photo of the defective or damaged product and send it to us for verification. This helps us assess the issue and process your request quickly.
- Verification Timeline: After we receive your photo, our team will review it within 1-2 working days. We will then notify you whether your request for a refund or replacement has been approved.
- Outcome: If your request is approved, you will receive either a full refund to your original payment method or a replacement product, whichever you prefer.
How Refunds Work:
Inspection Process
Once we receive your return, our team will inspect the item to ensure it meets the criteria we’ve outlined above for a return. This means we’ll check that it’s in its original condition, unopened, undamaged, and in its complete packaging. If the item meets all the requirements, we will approve the return. This inspection process is necessary to ensure every item we accept for a return is safe and untouched.
Refund Timeline
When your return is approved, we will issue a refund to the original payment method you used to place the order. Refunds typically take between 7-10 business days to process after we approve the return. You’ll receive an email notification as soon as your refund is issued. Please note that depending on your bank or payment provider, it may take a few more days for the refund to reflect in your account.
If a Refund Doesn’t Qualify
If the returned item doesn’t meet our requirements for a refund—for example, if it’s been opened, damaged, or doesn’t have its original packaging—we won’t be able to approve it. In such cases, we’ll contact you to let you know, and we’ll arrange to ship the product back to you if you want to do so. Please note that the cost of shipping the item back will be the customer’s responsibility in these situations, so please double-check your items to ensure they meet our requirements before sending them back.
Additional Information:
Proof of Return Shipping
We recommend that you use a trackable shipping service when sending items back to us, or that you purchase shipping insurance. A tracking number gives you peace of mind, as it confirms that the package reaches us and lets you track its journey. Without a tracking number, we cannot be responsible for lost or unreceived items, so please consider this option when making a return.
International Returns
If you’re returning an item internationally, please note that any customs fees or duties are your responsibility as the customer. Unfortunately, we are unable to cover these additional charges, so be sure to consider these costs before returning an item.By initiating a return, you agree to the terms of this policy. We hope this explanation helps make the process as smooth and understandable as possible. If you have any questions or need further assistance, please don’t hesitate to contact us. Thank you for choosing us, and we’re here to help if there’s anything you need!